Leadership & Team Development

Our flagship programme. Strong performers get promoted into management and struggle with the people side: delegating, coaching, giving feedback, motivating, managing performance. The programme starts from your team’s real situations and follows up on behaviour change afterwards.

See the full programme page: content, how we work and FAQ

For: middle managers, first-time managers and team leaders at FDI companies and SMEs.

Typical content:

• Delegation and empowerment
• Coaching and developing people
• Effective feedback
• Motivation and retention
• Managing performance, not just KPIs
• Making decisions within your own remit
• Building a succession pipeline

Format: On site or online. Vietnamese, English or Chinese. Typically 1 to 5 days depending on the programme. Minimum 5 participants for the programme to work well.

Corporate Training

Skills programmes built around the problem your business is facing, not a standard syllabus. Every programme goes through five steps: diagnose, design, develop, deliver, follow up.

For: staff and teams at any level, depending on what the business needs.

Typical content:

• Communication and presentation
• Teamwork and cross-functional collaboration
• Problem solving and decision making
• Company culture
• Other skills identified in the diagnostic

Format: On site or online. Vietnamese, English or Chinese. Length and group size to suit the company.

Leadership & Management Coaching

One-to-one or group coaching for leaders and managers, built around each person’s real goals and situations rather than generic content.

For: business owners, directors, middle managers and people newly promoted into management.

Typical content:

• Coaching goals agreed with the coachee and their manager
• Regular sessions, each ending with something concrete to do
• Progress tracking and adjustment

Format: One-to-one or small group, in person or online. Number and length of sessions depend on each person’s goals.

People & Performance Consulting

The strategy, KPIs and targets are in place, but execution is not delivering. LearnX works with the leadership team to review how the organisation is structured, who owns what, how performance is managed and how capable the management team is, then proposes a development roadmap.

For: business owners, boards of directors and HR.

Typical content:

• Diagnose the gap between targets and execution
• Review roles, delegation and performance management
• A development roadmap for the management team
• Support through implementation and follow-up

Format: Project based. Scope and timeline agreed after the diagnostic session.

Camps and team building

Experiences that build understanding and trust, stretch the team past its comfort zone and refocus energy, designed around a specific business goal rather than generic games.

For: a whole company or a single department, from a small team to several hundred people.

Typical content:

• Understanding and bonding across the team
• Stretch challenges that show the team what it is capable of
• Re-energising before a critical period

Format: One-day or multi-day camps, in or outside the city. Size and venue to suit the company.

Customer Experience & Sales

Customer service, customer experience and sales skills training for front-line teams, built on real situations with your own customers.

For: sales and customer service teams and their managers.

Typical content:

• Service mindset and customer experience
• Sales skills and handling difficult situations
• Coordination between sales and customer service

Format: On site or online. Vietnamese, English or Chinese. Length and group size to suit the company.